Fidelity Background Checks

Effective Date: 10-8-2026

Last Updated: 10-8-2026

1. Introduction

Fidelity Background Checks (“Fidelity,” “we,” “us,” or “our”) recognizes the importance of protecting personal information and maintaining privacy throughout the background screening process.

This Privacy Policy explains how personal information may be collected, used, processed, disclosed, retained, and protected in connection with our website, background screening services, customer accounts, and related business activities.

Fidelity Background Checks provides screening solutions for employers, landlords, property managers, and other authorized organizations throughout the United States.

This policy applies to website visitors, business customers, authorized account users, employment applicants, rental applicants, and other individuals whose information we process in connection with our services.

Legal Business Name: Fidelity Background Checks

Website: https://fidelitybackgroundchecks.com/

Where applicable, the legal entity identified above is responsible for the personal information it processes for its own business purposes. For screening information processed on behalf of customers, responsibilities depend on the applicable laws, contractual arrangements, and roles of the parties involved.

2. Information We Collect

The information processed in connection with our services depends on the nature of the request, the type of screening authorized, and applicable legal requirements.

Website Visitor Information

Information collected through website interactions may include:

• Name, email address, and telephone number

• Company name and professional contact information

• Information submitted through contact forms

• IP address, browser type, and device information

• Website usage and interaction information

• Cookie identifiers and related technical information

Employer and Business Customer Information

Information associated with business accounts may include:

• Business name and contact details

• Authorized account user information

• Business verification and account registration information

• Billing and transaction information

• Screening orders and service history

• Customer communications and support requests

Background Screening Information

Depending on the services requested and legally authorized, screening information may include:

• Full legal name and previous names

• Date of birth

• Social Security number or other identifying information

• Current and previous addresses

• Criminal history and court records

• Employment history and verification results

• Education history and credentials

• Professional licenses and certifications

• Driving records

• Credit-related information where legally permitted

• Publicly available records relevant to an authorized screening

• Other information necessary for the specific screening service

Not every screening report includes every category listed above.

Sensitive personal information is subject to applicable legal restrictions and should be processed only for authorized purposes.

3. Sources of Personal Information

Information used in background screening may originate from several sources, depending on the services requested.

Potential sources include:

• Individuals submitting information for screening

• Employers, landlords, and other authorized customers

• County, state, and federal courts

• Government agencies and public record repositories

• Previous employers

• Educational institutions

• Professional licensing organizations

• Authorized data providers and record research services

• Consumer reporting agencies

• Other legally permissible information sources

The use of any particular source depends on the screening service, source availability, contractual arrangements, and applicable law.

4. How We Use Personal Information

Personal information may be processed for purposes associated with providing and administering background screening services, including:

Background Screening: Conducting authorized searches, verifying information, and preparing screening reports.

Customer Account Management: Establishing and administering business accounts, managing authorized users, and processing screening orders.

Identity and Information Verification: Supporting accurate record matching and investigating discrepancies.

Customer Support: Responding to questions, resolving service issues, and communicating about screening requests.

Legal and Regulatory Compliance: Meeting applicable obligations under the Fair Credit Reporting Act, state consumer reporting laws, privacy laws, and other legal requirements.

Security and Fraud Prevention: Protecting systems, identifying unauthorized activity, and maintaining service integrity.

Business Administration: Maintaining appropriate business records, processing transactions, and managing contractual obligations.

Website Operations: Maintaining website functionality, analyzing performance, and improving the user experience.

Personal information obtained for background screening purposes must not be repurposed for unrelated activities without an appropriate legal basis.

5. Fair Credit Reporting Act (FCRA)

Certain background screening services may constitute consumer reports or investigative consumer reports regulated by the Fair Credit Reporting Act.

Where Fidelity operates as a consumer reporting agency, applicable FCRA requirements govern its handling of consumer information and reports.

Depending on the circumstances, these requirements include maintaining reasonable procedures to promote accuracy, providing reports only for permissible purposes, and administering applicable consumer disclosure and dispute rights.

Employers and other report users also have independent legal obligations.

For employment screening, these may include providing required disclosures, obtaining written authorization, and following applicable pre-adverse and adverse-action procedures.

Customers are responsible for ensuring that screening requests are legally authorized and used only for permissible purposes.

6. How Personal Information Is Shared

Personal information may be disclosed when necessary to provide authorized services or satisfy legal obligations.

Potential recipients include:

Authorized Customers: Employers, landlords, and other organizations legally entitled to receive requested screening information.

Screening and Verification Providers: Authorized third parties involved in records research, verification, or report preparation.

Technology and Hosting Providers: Vendors supporting secure account access, information processing, infrastructure, and business operations.

Payment and Administrative Providers: Vendors involved in authorized billing, payment processing, and account administration.

Government and Legal Authorities: Entities entitled to receive information under applicable laws, valid legal process, or other lawful requirements.

Business Transaction Participants: Parties involved in a lawful merger, acquisition, restructuring, or similar transaction, subject to applicable confidentiality and privacy obligations.

Screening information should be disclosed only to authorized recipients and for legally permissible purposes.

Sale or Sharing of Personal Information: [Insert a verified statement addressing whether personal information is sold, shared for cross-context behavioral advertising, or disclosed for other purposes covered by applicable state privacy laws.]

7. Sensitive Personal Information

Background screening may involve sensitive information, including Social Security numbers, criminal history records, and certain financial information.

Such information requires appropriate safeguards and restrictions on access, use, and disclosure.

Fidelity’s actual procedures for handling sensitive information, including access controls, encryption, vendor oversight, and secure disposal, must be documented and reflected accurately in this policy.

Individuals should not submit Social Security numbers, identification documents, or other sensitive information through ordinary email or general website contact forms unless a specifically approved secure submission method is provided.

8. Information Security

Protecting personal information is an important part of responsible background screening.

Fidelity’s security program should address appropriate administrative, technical, and physical safeguards based on the sensitivity of the information processed and applicable legal requirements.

Depending on the systems and services involved, safeguards may include:

• Access restrictions and user authentication

• Encryption during transmission and storage

• Monitoring and protection against unauthorized access

• Employee confidentiality and security procedures

• Vendor security assessments

• Secure information storage and disposal

• Incident response and breach notification procedures

Security implementation statement: 

No electronic information system can be guaranteed completely secure. Individuals who suspect unauthorized account access or misuse of personal information should contact Fidelity promptly.

9. Data Retention and Disposal

Personal information should be retained only for periods justified by the purpose for which it was collected, applicable legal requirements, contractual obligations, and legitimate business needs.

Different categories of information may require different retention periods.

These may include:

• Background screening reports and supporting records

• Consumer dispute and reinvestigation documentation

• Customer account information

• Billing and transaction records

• Website analytics and technical logs

• Customer service communications

Where applicable, FCRA recordkeeping obligations, state laws, contractual requirements, litigation holds, and other legal requirements may affect retention.

Retention Schedule: 

When information is no longer required, it should be securely deleted, destroyed, or de-identified in accordance with applicable requirements and documented procedures.

10. Consumer Rights and Background Report Disputes

Individuals may have rights concerning background screening reports and the personal information contained in those reports.

Where the FCRA applies, these rights may include:

• Requesting disclosure of information in a consumer reporting agency’s file

• Disputing inaccurate or incomplete information

• Requesting reinvestigation of disputed information

• Receiving the results of an applicable reinvestigation

• Receiving required notices when information in a consumer report contributes to an adverse decision

• Exercising other rights provided under applicable federal and state laws

FCRA reinvestigations generally must be completed within 30 days, subject to applicable exceptions and permitted extensions.

Information found to be inaccurate, incomplete, or unverifiable must be handled in accordance with applicable correction or deletion requirements.

Consumer Report Requests and Disputes

To request information about a screening report or submit a dispute, contact:

info@fidelitybackgroundchecks.com

(833) 505-1234

300 Colonial Center Pkwy, #100
Roswell, GA 30076

Individuals should use an approved secure channel when providing identifying information or supporting documents.

11. State-Specific Privacy Rights

Residents of certain states may have additional rights under applicable consumer privacy laws.

Depending on the individual’s state of residence, the nature of the information, the organization’s role, and applicable statutory exemptions, these rights may include:

• Accessing personal information

• Requesting correction of inaccurate information

• Requesting deletion of eligible personal information

• Obtaining certain information in a portable format

• Opting out of covered sales, targeted advertising, or certain profiling activities

• Appealing certain privacy request decisions

• Exercising privacy rights without unlawful discrimination or retaliation

Certain information and activities regulated by the FCRA may be exempt from specific provisions of state comprehensive privacy laws. These exemptions vary and do not necessarily apply to all information processed by a background screening business.

California Residents: Applicable rights and disclosures under the California Consumer Privacy Act, as amended, should be addressed in a supplemental California privacy notice where required.

Other State Residents: Applicable rights under other state privacy laws will be honored to the extent required by law.

12. Cookies and Website Tracking

Our website may use cookies and related technologies to support website functionality, maintain security, understand visitor interactions, and improve website performance.

Depending on the technologies implemented, information collected may include browser identifiers, IP addresses, page interactions, and technical usage information.

Website visitors may be able to manage certain cookies through browser settings or available consent controls.

For additional information, please review our Cookies Policy, where available.

13. Third-Party Websites and Screening Platforms

The Fidelity Background Checks website may contain links to external websites, account portals, or third-party technology platforms.

Those services may have separate privacy policies, security practices, and terms of use.

Where third-party platforms process personal information on Fidelity’s behalf, the applicable contractual arrangements and privacy responsibilities should be clearly established.

Users are encouraged to review relevant privacy notices before submitting information through external platforms.

14. Children’s Privacy

Fidelity’s website and general business screening services are not directed toward children.

Information relating to minors may nevertheless be processed in limited circumstances when permitted or required by applicable law and supported by appropriate authorization.

15. Data Breaches and Security Incidents

Security incidents involving personal information will be evaluated in accordance with applicable legal obligations.

Where required, affected individuals, customers, regulators, or other authorities will be notified within the timeframes and through the methods prescribed by applicable law.

16. Changes to This Privacy Policy

Fidelity Background Checks may update this Privacy Policy to reflect changes in applicable laws, business operations, screening services, or information processing practices.

The revised policy will display an updated revision date.

Where required by law, additional notice or consent will be provided before material changes take effect.

17. Contact Fidelity Background Checks

For general questions about this Privacy Policy or the handling of personal information, contact:

Fidelity Background Checks

Legal Entity: Fidelity Background Checks

Website: https://fidelitybackgroundchecks.com/

Email: info@fidelitybackgroundchecks.com

Phone: (833) 505-1234

Mailing Address:

300 Colonial Center Pkwy #100

Roswell, GA 30076

For background report disputes, identity verification, and sensitive privacy requests, use the designated secure consumer assistance channel rather than submitting confidential information through general contact forms.